bj99's Privacy Policy
This document explains in detail how your personal information is collected, stored, used and kept secure when you use the bj99 platform.
About This Privacy Policy
bj99 places the highest priority on protecting the personal information of its users. This Privacy Policy ("Policy") describes what information is collected when you use bj99's website, app and other services, how that information is used, and what measures are taken to keep your information secure.
This Policy is related to bj99's Terms and Conditions and should be read together with them. By using bj99 services you consent to the collection and processing of information as described in this Privacy Policy. If you disagree with any part of this Policy, please stop using the services.
Information Collected
bj99 collects user information in two ways — information you provide directly and information collected automatically.
1.1 Information You Provide
When you create an account on bj99, log in, or use any service, the following information may be collected:
- Full name and date of birth
- Valid email address
- Mobile number
- Password (stored in encrypted form)
- Documents required for identity verification (national ID card, passport or other government-issued documents)
- Payment information — bKash, Nagad, Rocket or Upay mobile number
- Messages and attachments you send when contacting customer support
1.2 Automatically Collected Information
When you use the bj99 platform, the following information may be collected automatically through technical means:
- IP address and device identifier information
- Browser and operating system type
- Date and time of site access
- Pages visited and time spent
- Session information collected through cookies and similar tracking technologies
- Gaming activity, betting history and transaction records
1.3 Information Collected from Third Parties
For the purpose of identity verification or fraud prevention, bj99 may sometimes collect information from trusted third parties. Such collection is always conducted in accordance with applicable laws and regulations.
Purpose of Using Information
bj99 uses collected information only for specific, legitimate purposes. Those purposes are set out in detail below:
2.1 Account Management and Service Delivery
- Account registration, verification and identity confirmation
- Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
- Smooth operation of gaming and betting services
- OTP verification and security checks
- Providing customer support assistance
2.2 Security and Compliance
- Detecting and preventing fraudulent activity
- Anti-money laundering (AML) and Know Your Customer (KYC) verification
- Protecting account security and preventing unauthorised access
- Applying and monitoring responsible gaming policies
2.3 Service Improvement and Communication
- Improving platform performance and user experience
- Identifying and resolving technical issues
- Sending information about relevant bonuses, offers and services (with your consent)
- Sending important account-related notifications
Information Storage and Security
bj99 follows industry-leading standards to protect user information. All sensitive data is transferred using SSL encryption technology and stored in encrypted form.
3.1 Technical Security Measures
bj99 maintains the following technical measures:
- SSL/TLS encryption for all data transmissions
- Hashed storage of passwords and sensitive information
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Limited access policy — only authorised staff can view the information they need
3.2 Data Retention Period
How long your personal information is retained depends on the purpose of collection and applicable legal obligations. As a general rule:
- Account information: for as long as the account is active and, after closure, for any period required by law
- Financial transaction records: for the period required under applicable law
- Customer support communications: for a reasonable period after the matter is resolved
- Cookie and session data: deleted automatically when the set period expires
Sharing Information with Third Parties
bj99 does not sell, rent or give your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:
4.1 Service Providers
bj99 works with certain trusted third-party service providers who assist with technical operations, payment processing or customer support. These partners are given access only to the information needed to carry out their specific tasks and may not use your information for any other purpose.
4.2 Legal Obligations
bj99 may be required to provide information to comply with a court order, government directive or the requirements of applicable law.
4.3 Fraud Prevention
To prevent or investigate fraudulent activity, or where necessary to protect other users, specified information may be shared with the relevant authorities.
4.4 Business Restructuring
In the event of a merger, acquisition or other business change, user information may be included. Users will be notified in advance in such situations.
Cookies and Tracking Technology
bj99 uses cookies and similar technologies to improve user experience and ensure the functionality of the service.
5.1 Types of Cookies
- Essential cookies: Necessary for maintaining login sessions, ensuring security and the core functionality of the site — without these the service will not work properly.
- Functional cookies: Remember your preferences and settings (such as language selection), providing a convenient experience on future visits.
- Analytics cookies: Help us understand which parts of the site are used most, which assists in improving the service. This information is generally collected as anonymous statistics.
5.2 Cookie Controls
You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt some important site functionality and make it harder to access your account.
Your Rights
bj99 believes that users own their own data. Accordingly, every user has the following rights over their personal information:
6.1 Right to Access
You have the right to request details of what information bj99 holds about you. In response to such a request, bj99 will provide a summary of the collected information within a reasonable time.
6.2 Right to Correction
If any information in your account is incorrect or incomplete, you may request that it be corrected. Many details can also be changed directly from your account settings.
6.3 Right to Request Deletion
In certain circumstances you may request that your information be deleted. However, where there are legal obligations or legitimate business reasons, bj99 may be required to retain all or some of the information.
6.4 Opting Out of Marketing Communications
You may opt out of receiving promotional notifications at any time. However, it is not possible to opt out of essential account-related communications (such as security alerts or transaction confirmations).
6.5 How to Exercise Your Rights
To exercise the rights listed above, contact bj99 customer support. After verifying your identity, bj99 will process your request as soon as possible.
Minors and Age Restrictions
All bj99 services are strictly for individuals aged 21 and above. Information about anyone under the age of 21 is not knowingly collected or processed.
The registration process includes an age verification step. If a user opens an account by providing a false date of birth and it is later proven that they are under 21, the account will be closed immediately and the relevant information will be deleted in accordance with the law. bj99 follows a responsible gaming policy and places the highest priority on the protection of minors.
International Data Transfers
bj99 is an international service and your information may be stored or processed in countries where different data protection laws apply than in Bangladesh. However, regardless of where data is processed, the protection standards described in this Privacy Policy are always maintained.
For international data transfers, bj99 puts in place appropriate contractual arrangements to ensure your information remains protected.
Third-Party Links
If the bj99 platform contains links to third-party websites, those websites have their own privacy policies and are beyond bj99's control or responsibility. You are advised to read the privacy policy of any third-party site before visiting it.
Changes to the Policy
bj99 may update this Privacy Policy from time to time. Any changes will be published on this page and the "Last updated" date at the top of the page will be revised.
Registered users may be separately notified of significant changes by email or app notification. Continued use of the service after a change takes effect means you have accepted the updated Policy. You can visit our About Us page to learn more about our services.
Contact Information
If you have any questions, comments or requests regarding this privacy policy, please contact the bj99 customer service team. Our support team is available seven days a week, twenty-four hours a day in Bengali and English via live chat and email.
When making a privacy-related request, please contact us from your registered email address so that identity verification can be completed quickly. For more general questions, read our FAQ.
Keep Your Account Secure
With secure payments, SSL protection and 24/7 customer support, bj99 is always here for you.
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